Refund and cancellation policy

Last updated November 9, 2026

1. 1. Cancelling

   • Cancel any time from the Billing page in Uptendr: choose Manage billing, then cancel your plan. No email or call needed.
   • Cancel during the free trial and you won't be charged at all.
   • Cancel after paying and your plan keeps running until the end of the month you paid for. You won't be charged again.
   • When the plan ends, checks, scans and fixes pause. We keep your apps and history, so you can pick a plan again later and carry on.

2. 2. Free trial

   A card is needed to start the trial. It's charged when the 14 days end, unless you cancel before then. The Billing page always shows the date the trial ends.

3. 3. Refunds

   Plans are monthly and paid in advance. We don't refund part of a month, or AI tokens you didn't use, except in the cases below.

4. 4. Forgot to cancel your trial

   If you were charged when your free trial ended and didn't mean to keep the plan, email us within 7 days of the charge. We'll refund it in full and end the plan. This covers the first charge after a trial, once per person.

5. 5. Charges by mistake

   If you were charged twice, charged after cancelling, or charged the wrong amount, we'll refund the extra in full. There's no time limit on these.

6. 6. Changing plans

   Moving to a bigger or smaller plan takes effect right away. The difference for the rest of the month is charged or credited to you, so there's nothing to refund.

7. 7. How to ask for a refund

   Email [email protected] with your GitHub username and the date and amount of the charge. Payments are handled by Dodo Payments, our merchant of record, so the refund goes back to the card you paid with. Your bank may take a few business days to show it.

8. 8. Your rights under the law

   If the law where you live gives you more rights than this page, for example in the EU or the UK, those rights apply.

Questions about this page: [email protected]